Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how Green Trails Inn (located in Brookfield, Vermont) and Pond Village Pub (“we,” “us,” or “our”) collect, use, disclose, and protect the personal information of visitors to our website (the “Website”), guests staying with us, and customers at our pub. By using the Website or staying/visiting with us, you agree to the practices described in this policy.

2. Who We Are

Green Trails Inn is a historic inn and lodging business in Brookfield, Vermont.
Pond Village Pub is the associated public house operated on the same property in Brookfield, Vermont.
Their combined operations collect and process information as described in this policy.

3. Information We Collect

We may collect the following categories of information:

1. Personal Information You Provide Us Directly
   1. Name, email address, postal address, telephone number, payment information (when you book a stay or dine)
   2. Guest preferences (e.g., bed type, arrival time)
   3. Feedback, reviews, or survey responses
   4. Booking/reservation information (dates, length of stay, party size)
   5. Mailing list or newsletter signup information
   6. Contact form submissions or inquiries via the Website
2. Automatically Collected Information
   1. Device and browser information (IP address, browser type, operating system)
   2. Usage data: pages visited, length of visit, referring URL, click-throughs, and other analytics
   3. Cookies and similar technologies (see Section 5)
   4. Location data if you use location-enabled services (only if you permit it)
3. Other Information from Third Parties
   1. If you book via third-party booking platforms or travel agents, we may receive your information from them (for example, name, contact info, booking details)
   2. Payment processors and fraud-prevention services

4. How We Use Your Information

We use your information for the following purposes:

• To process and confirm your stay reservation or pub visit and provide the associated services
• To communicate with you (e.g., email confirmations, newsletters, notifications about your stay or booking)
• To improve our Website, our inn, and pub operations, including customer service and experience
• To carry out marketing (with your consent where required) – e.g., special offers, events, and promotions
• To comply with legal, tax, or regulatory obligations
• To detect, prevent, and investigate fraud or security issues
• To share aggregated or anonymized data for business insights

5. Cookies and Tracking Technologies

• We use cookies, web beacons, and similar tracking technologies to collect usage data about how visitors engage with our Website.
• “Session” cookies expire when you close your browser; “Persistent” cookies remain for a set time.
• You may manage cookies through your browser settings (you can refuse cookies, though some Website functionality may be limited).
• We may use third-party analytics (such as Google Analytics), advertising networks, or retargeting services; these may place their own cookies and collect usage data.

6. Sharing Your Information

We may disclose your personal information in the following circumstances:

• With service providers who perform services on our behalf (booking platforms, payment processors, email newsletter provider, analytics services)
• With affiliates or associated businesses in connection with our lodging and pub operations
• With your consent or at your request
• For legal reasons (e.g., to comply with a subpoena, court order, or governmental request)
• In connection with a sale, merger, or other business transition in which our assets are transferred, provided that the acquiring party agrees to this policy
• We will not sell your personal information to third-party data brokers for their independent use.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes set out above, or to comply with legal and regulatory obligations (for example, tax records or accounting requirements). After that, we securely delete or anonymize the information.

8. Security of Your Information

We implement appropriate technical and organizational safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Your Rights

Based on applicable laws (including Vermont’s consumer privacy guidance), you may have the following rights:

• Right to access your personal information that we hold
• Right to correct or update the information you provided
• Right to delete certain categories of your personal information (subject to legal obligations)
• Right to opt out of marketing communications
• If applicable, the right to opt out of the sale of personal data or sharing for targeted advertising

To exercise these rights, please contact us using the contact information below. We will respond to your request in accordance with applicable law.

10. Children’s Privacy

Our Website, inn, and pub operations are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

11. International Transfers

Your personal information may be processed in the United States or other jurisdictions where we or our service providers operate. By using the Website or providing information, you consent to such transfers. We will take appropriate safeguards to protect your data in such transfers.

12. Links to Other Sites

Our Website may contain links to third-party websites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (for example to reflect changes in our operations or legal obligations). We will post the updated policy on the Website and indicate the “Effective Date” above. We recommend you check this page periodically. Your continued use of the Website after changes indicates your acceptance of the updated policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us here at Green Trails Inn & Pond Village Pub.

Last updated: November 5, 2025